Querying the Symantec Messaging Gateway (SMG) queue via the Control Center or command line interface (CLI) can produce unexpected results when queries are performed with wildcards.
Status > Message Queues > Custom route results are not always as admin would expect. Following is a list of unexpected results which have been observed:
Note: Route name is "Domain:<domain_name>" (without port) when message is sent to domain with destination routing. Route name is "domain:port" (without "Domain") when message is routed via a policy.
Note: Other search parameters can probably be used to narrow down search results
and get the expected (or closer to expected) results.
Note: No errors in BCC or MTA logs on running the searches.