Hardware Status could not be retrieved from the host: 127.0.0.1 - Data too long for column 'cpu' at row 1

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Article ID: 157893

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Customer is getting an error when trying to view the hardware status of the appliance.

They get a red x and the error "Hardware Status could not be retrieved from the host: 127.0.0.1" when going to the (Status -> Hosts -> Hardware Status) page.

They also see an error in the brightmaillog.log, "DataAccessException: An unexpected database error has occurred. Please contact your system administrator. ; nested exception is: com.mysql.jdbc.MysqlDataTruncation: Data truncation: Data too long for column 'cpu' at row 1"

Cause

This error was caused by giving the VM more than 4 CPU's.

Resolution

We dropped the VM down to 4 CPU's and the errors stopped occuring.

The Installation Guide specifies that Symantec recommends "up to" 4 CPU's.


Applies To

Customer is running Symantec Messaging Gateway 10.x in a VWMware ESX environment.