About using Symantec Mobile Security 7.2 on Kindle Fire Devices

book

Article ID: 157872

calendar_today

Updated On:

Products

Mobile Security

Issue/Introduction

Does Symantec Mobile Security 7.2 (SMS 7.2) protect Kindle Fire tablets?  Are there any known issues?

 

 

Cause

The first generation of Kindle Fire devices run a customized Android 2.3 Gingerbread OS. The second generation Kindle Fire HD runs a customized Android 4.0 Ice Cream Sandwich OS.  These customizations have an impact when running certain on Android apps.

 

Resolution

The Mobile Security client will install on Kindle Fire devices, but there are several known limitations.

  • On Amazon Kindle Fire devices the lock screen with text is not shown until after the user enters the correct password to unlock the device. 
  • After you send a lock command to a device, the system lock screen shows up before the agent lock screen on Amazon Kindle Fire devices. 
  • Web protection does not work on Thinkpad tablet or Amazon Kindle Fire devices. 
     

Norton consumer products for Android also function on Kindle Fire.  Please see the links below for more details.