Cannot open file EBR_REINDEX.LOG

Article Id: 15787
Status: Published
Updated On: 14-02-2018 07:50
Legacy Id: TEC1269802
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:



After modifying some Parse Settings for the Knowledge Search, I need to run pdm_k_reindex

 

But in the command line interface I get an ERROR message:

 

The pdm_k_reindex has been closed because of a critical error. Please see system log for details. 

09/11 09:48:19.89 <servername> pdm_k_reindex 17832 EXIT BPebrReindex.c 3016 EBR::REINDEX::EBR::REINDEX::Cannot open file EBR_REINDEX.LOG.

The pdm_k_reindex has been closed because of the critical error. Please see system log for details. 

 

Environment:

USRD 14.1, 17.0

Resolution:

The above ERROR is thrown, when pdm_k_reindex is run on an Application Server.

In an Advanced Availability Environment, pdm_k_reindex needs to be run on the Background Server.