Message Submissions detail does not properly display messages with 8 bit data

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Article ID: 157852

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When reviewing customer spefic spam submissions via the Symantec Messaging Gateway (SMG) control center Status->Submission Detail page, 8 bit messages display garbled information for the To/Cc, From, and Subject fields.

Image of malformed submission data

Cause

The SMG control center is attempting to display the raw 8-bit data rather than its UTF-8 equivalent resulting in malformed values for some displayed values.

Resolution

This is a known issue and will be addressed in a future release. Please subscribe to this article to be automatically updated with any change to the issue status.