Pass-thru Authentication with Chrome & Firefox on ServiceDesk & Workflow

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Article ID: 157837

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Updated On:

Products

Workflow Solution ServiceDesk

Issue/Introduction

Attempting to use pass-thru authentication with ServiceDesk & Workflow with any non-Internet Explorer browser has not been possible. So for users of Chrome and Firefox you were always required to provide your login credentials.

 None

Cause

Java scripting errors were preventing proper handling of the authentication information passed by the browser.

Resolution

This issue has been fixed and will be included in the upcoming ServiceDesk 7.5 MP1 release, as well as the official Workflow 7.5 release that is part of ITMS.

For users of our 7.1 version, or those who are using 7.5 and don't want to wait for the upcoming release, you can download the updated login.aspx page attached to this article. Use the instructions below to apply it to your environment.

  1. Download the attached login.aspx
  2. On your workflow server go to %programfiles%\Symantec\Workflow\ProcessManager
  3. Rename the existing login.asxp page.
  4. Copy the new login.aspx page to this location.
  5. Restart IIS.

For Chrome users, as long as you are accessing the system by NetBios name you don't have to do anything else. However FireFox users will need to make the following change to their FireFox configuration.

 

  1. Open Firefox
  2. In the Address bar type about:config. If you get the warning box about voiding your warranty click the 'I'll be careful, I promise!' button.
  3. In the Search box type: network.automatic-ntlm-auth.trusted-uris
  4. Edit the network.automatic-ntlm-auth.trusted-uris setting to include the netbios address of your server  (http://servername).

 

 

 


Applies To

 ServiceDesk 7.x

Workflow 7.x

Attachments

Login.aspx get_app