Encryption Desktop is currently not officially supported on Citrix XenApp. The following information was taken from the 10.3 Release Notes. http://www.symantec.com/docs/DOC6198
"Symantec Encryption Desktop for Windows has been tested with the following terminal services software:
Citrix Presentation Server 4.0
Citrix Metaframe XP
Windows 2003 Terminal Services
Windows 2008 Terminal Services (SP1 and SP 2)
Windows 2008 Terminal Services R2 (SP 1)"
The purpose of this feature request is to evaluate, test, and implement supportability for Symantec Encryption Desktop with XenApp (v 5.0+) in a future release.
Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.
Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.
Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.