Knowledge Search with German characters

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Article ID: 15778

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



How can I search the Knowledge Documents for words with German Umlauts?

Environment

USRD 14.1, 17.0

Resolution

To be able to use German Umlauts (ä,ö,ü,ß) in Knowledge Search,

these characters need to be added to the 'Valid Character Range'.

Go to 'Knowledge -> Search -> Parse Settings'

and add ä,ö,ü,ß to the range:

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKp3AAG" alt="range.png" width="842" height="505">

Additional Information

After this change, it's required to run pdm_k_reindex

 

Attachments

1558717727249000015778_sktwi1f5rjvs16uov.png get_app