Frequently asked questions about SymDiag - formerly SymHelp
Article ID: 157770
Updated On:
Products
Mail Security for Microsoft Exchange
Endpoint Protection
Issue/Introduction
Frequently asked questions about the Symantec Diagnostic Tool (SymDiag)
Resolution
Note: In the latest release, Symantec Help (SymHelp) has been renamed to the Symantec Diagnostic Tool (SymDiag).
This document provides links to documents that answer the most frequently asked questions about the Symantec Diagnostic Tool (SymDiag):
- Where can I download SymDiag?
- What is SymDiag?
- What command-line parameters are available for SymDiag?
- How can SymDiag be deployed remotely?
- Also How can I use the Symantec Endpoint Protection Manager to deploy SymDiag?
Data Collection and Reporting
- How can I use SymDiag to resolve technical issues without contacting Support?
- How can I use SymDiag to collect data for a Symantec Support case?
- How can I collect debug logging data for a Symantec Support case?
- How can I use a wizard to collect debug logging data for a Symantec Support case?
- How can I use advanced debug logging options for the Symantec Endpoint Protection client?
Delivering Data to Support
- How can I create or update support cases with data collected by SymDiag?
- How can I attach additional files to a support case with SymDiag?
- How can I provide data to Symantec Support when SymDiag won’t complete
Threat Analysis Tools in SymDiag
Licensing Dashboard in SymDiag
- How can I check the status of my Symantec product license in SymDiag?
- What is the Licensing Dashboard in SymDiag?
Additional Questions
Feedback
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