NOTE: In order for this function to work the setting for sending email alerts must be setup under "Settings > All Settings > Notification Server > Notification Server Settings"
When software is requested in the portal a box pops up called 'Request Confirmation'. Along with some options, such as the ability to add a comment, there is a section called 'Email Options.' There are two boxes called:
Send an email when the request status changes
Send an email when comments are added
When these boxes are checked, and the portal admin approves the software and either adds a comment or changes the status of the request, no email is sent.
The ability to send alert emails when a comment is added or the status changes for a requested software must be set under the 'Profile' page.
Log into the portal
Click on 'Profile'
Under 'Default email notifications' check the boxes:
Send an email when the request state changes
Send an email when comments are added.