Windows crashes with BSOD when PGP Netshare is accessed and gives error MUP FILE SYSTEM

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Article ID: 157754

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Updated On:

Products

Symantec Products

Issue/Introduction

The Windows client crashes with a bluescreen when the user accesses a PGP Netshare. This has been mainly reported for PGP Desktop clients running on a Windows Terminal Server, but was also reported for Windows 7 clients.

Cause

The problem only occurs when a high level of concurrent access to the same PGP Netshare is reached.

Resolution

This issue is fixed as of Symantec Encryption Desktop version 10.3.0 MP2.

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.