Need to change the service account that the Application Server service, Encryption Management service, and Directory Server services run under or you need to change the password for the existing service account, or you need to inform CCS of a new location for the CCS SQL server databases.
The Configure Service Account utility must be run with an account that has
While logged in with the privileged account mentioned above, on the CCS Application Server, open the utility from the path:
C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Application Server\Symantec.CSM.ConfigureServiceAccount.exe
NOTE: Only NetBIOS name of Directory Server, no FQDN
NOTE: Often the same encryption passphrase was used for both services, although not necessarily.
Once the above steps are completed, update the Logon account (if changed) and passwords in the services.msc on the CCS component servers for any Symantec CCS service that uses the service account to run under. Normally these are the Directory Server service, Encryption Management Server service, and the Application Server service. Change the accounts and restart the services in the order listed.