Symantec Support has requested full support logs in order to troubleshoot an issue you are having and you need to know how to do this.
Symantec Diagnostic (SymDiag ) is a cross-product diagnostic utility designed for troubleshooting and identifying common issues that customers encounter.
To collect SymDiag Logs for Symantec Support:
Unless directed otherwise by the Technical Support Engineer for your case, select All Data, then click Next.
When SymDiag completes the scan collection, the “Save the report file” screen appears. Fill in the customer information, then do one of the following:
When prompted, click Yes to continue the upload.
After the data file is successfully uploaded, the entire path to the file is displayed. Provide this path, which starts with ftp://ftp.entsupport.symantec.com, to Symantec Technical Support.
Note that Technical Support is not notified automatically when the file is received. Alternatively, consider emailing the local copy of the report directly to the Technical Support Engineer responsible for your case.