To troubleshoot an issue you are experiencing with a Broadcom security product, Broadcom support has requested full agent and system logs using the Symantec Diagnostic Tool (SymDiag).
SymDiag is a cross-product diagnostic program designed for troubleshooting and identifying issues that you may encounter.
To collect SymDiag logs for technical support:
If you encounter the following error message when attempting to run SymDiag, you may need to update the root certificates on the system. See Failed to launch Symantec Diagnostic Tool to download and install valid certificates to fix the issue.