An Android device secured by Symantec Mobile Security 7.2 (SMS 7.2) has been lost or stolen. What actions can be taken to locate the device or to disable it and prevent the loss of the data on that smartphone or tablet?
When an Android is locked by Mobile Security, the screen displays a message similar to:
Accessing the Symantec Management Console (SMC) to the Symantec Management Platform (SMP), an administrator can attempt to locate a missing Android device, can lock the device or wipe it. It is also possible to turn on a loud alarm that will draw attention to its presence.
Locating a lost or stolen Android device
Enrolled Android devices send their location information to the Symantec Mobile Security server (the Symantec Management Platform) at regular intervals. When you view the device information in the console, the device location is shown on a map.
When locating a device, be aware of the following:
Locking a lost or stolen Android device
An administrator can remotely lock a managed Android device to prevent unauthorized access.
This feature will enable the screen lock security capabilities of the Android device, using the PIN as the code necessary to access the phone. This can be changed or disabled in Settings, Location & Security settings, Change Screen Lock.
Wiping data from a lost or stolen Android device
You can remotely wipe the data from a managed Android device to prevent unauthorized access to media, apps, and sensitive information.
|Warning: Unless previously synched with a backup system, any data, apps, or media on the device and its SD card are permanently erased. The call history and contacts list on the SIM card is also erased and the device is restored to factory settings.|
Triggering an alarm on a lost or stolen Android device
Depending on when the device is set to check in for new security actions, and whether Google Cloud Messaging (GCM) is enabled, it can take 30 minutes or longer to lock, wipe or alarm the device. By default, the scheduled check-in is set to 30 minutes. This value can be adjusted up or down as desired. GCM allows the lock command to be pushed to the Android device.