End-user Spam notification summary messages sent from Symantec Messaging Gateway 10.0.1-2 look garbled/gibberish in the Text only mode

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Article ID: 157695

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Updated On:

Products

Messaging Gateway

Issue/Introduction

End users who received spam summary notifications from Symantec Messaging Gateway 10.0.1-2 (hereafter SMG) noticed that when browsed in the "Text Only" mode on a MUA (i.e., Thunderbird, Eudra, Outlook Express), the content is shown garbled.

SMG's Administrator set the encoding of the spam summary notifications to some non-UTF-8 encoding, such as ISO-2022-JP.

Cause

Spam quarantine summary message's Content-Type: plain/text section is encoded in UTF-8 even if other charset is specified in the Content-Type header field, such as ISO-2022-JP.

Resolution

Symantec will address this issue with the next release of Symantec Messaging Gateway.

Workaround: Until the problem is solved, set the spam summary's encoding to UTF-8.

Applies To

Symantec Messaging Gateway 10.0.1-2