DB Management Service does not start or crashes on machine startup

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Article ID: 157687

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Updated On:

Products

Deployment Solution

Issue/Introduction

When you reboot the server the Altiris DB Management doesn't start or crashes with the below error message:

 

Altiris Deployment Server DB Management(dbmanager.exe) crashed due to ERROR_CODE: (NTSTATUS) 0xc0000024.

Faulting application name: dbmanager.exe, version: 6.9.0.0, time stamp: 0x4d718397
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000024
Fault offset: 0x00082758
Faulting process id: 0x18d8
Faulting application start time: 0x01cdaf247fa64944
Faulting application path: D:\Program Files (x86)\Altiris\eXpress\Deployment Server\dbmanager.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 51fbfa9e-1b18-11e2-8ac6-14feb5d5000c

Cause

Our development is aware of the problem. Currently there is no ETA for a FIX.

 

Resolution

As a workaround you can:
- enable the Service Recovery, so that the service starts automatically in case of a failure
- or you can change the Startup type from "Automatic" to "Automatic (Delayed Restart)" for the "Altiris Deployment Server DB Management" service.
- or you can add a Dependency for the Driver DB Management service so that it will be started, as soon as the "TCP IP Protocol Driver" is available
To add a dependency go into the registry "HKLM\System\CurrentControlSet\Services\Altiris Deployment Server DB Managment" and create a new "REG_MULTI_SZ" with the name "DependOnService" and enter the value: Tcpip

 


Applies To

Deployment Solution 6.9 SP5
Windows 2008 R2