Branding for Symantec Web Email Protection not applied to Reporting - Logs

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Article ID: 157675

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Updated On:

Products

Symantec Products

Issue/Introduction

If logging into Symantec Encryption Management Server, and clicking on Reporting, Logs, the drop-down should contain a listing for Web Email Protection.  Instead, Web Messenger is still listed.

 

Cause

This is a known issue and is currently being reviewed by Symantec Dev.  This issue is cosmetic only, and does not affect any functionality with logging.  Wherever Web Messenger is seen in the logs, this means Web Email Protection under the new Symantec Branding.

 

Resolution

Please subscribe to this article for further updates to this ticket to be notified automatically.

There is a workaround that can change the value of this logging drop down to "Web Email Protection".  If this functionality is critical to see the proper branding, please submit a support request to Symantec and Support can assist in making this change.