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Windows System Assessment Scan failed to create NSE files.

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Article ID: 157672

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

Upgraded system from 7.X to 7.1 SP2 MP1; found the Windows System Assessment Scan (WSAS) finishes complete on the client; however, the Compliance Reports, and the client's Resource Manager, fail to display updated data.

WSAS finishes with Exit Code 0

Found no errors in Client Logs.

Found the following errors in the STPatchAssessment.log:

1298 ***  Error *** in ADD. OutputVar missing. The rest of the script in this product may be in error as a result.

2308 VARIABLE DOES NOT EXIST - ERROR - Condition looking for SearchVersionFinal. The rest of the script in this product may be in error as a result. The compare was returned as FALSE.

2120 *** Error *** in COMPARE. Could not find VarName1. The rest of the script in this product may be in error as a result.

2770 *** Error *** in SELECT USING. Variable Enterprise does not exist. The rest of the script in this product may be in error as a result.

1259 *** Error *** in UpdateProductNode. Attribute (Value) does not exist. The rest of the script in this product may be in error as a result.

Cause

1. Upgrade appears to cause some issues with the ClientPolicy.xml

2. Additional cause: Malware (Virus Scan) was not allowing the client to write NSE's for the Windows System Assessment Scan

 

Resolution

1. Work through the following on the client:

  • Stop the Symantec Management Agent
    • Right-click the client's 'Computer' icon; select 'Manage'
    • Go to Services; highlight the Symantec Management Agent; right-click and select 'stop'
  • Open Windows Explorer and go to C:\Program Files\Altiris\Altiris Agent\Client Policies
    • Delete the contents: ClientPolicy.xml (or rename to .old extension for backup)
  • Restart the Symantec Management Agent service

2. Exclude the Altiris Folder from the Virus Scan

  • May also exclude the file found at dir - C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}

Applies To

Patch Management 7.1 SP2 MP1

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