Error : Invalid username and password, while uninstall Symantec Endpoint Encryption Device Control


Article ID: 157643


Updated On:


Endpoint Encryption


The uninstallation process ask for the default password or the password that is set under "Global Policy Settings". If you enter incorrect password you will see this error

Error : Invalid username and password


Possible Cause :

1. Applying incorrect password during the uninstallation process

2. Password is set different under "Global Policy Settings".


 Following are the steps done :

1) Login to the SEEDC Managment Console.

2) In the console click on  "Tools tab "

3) In "Tools"  click on  " Global Policy Settings ".

4) In that select Options and click on " Client Uninstall Password " option. You can specify the uninstallation password on this window.

5) For futher assistence please follow the below screen shots .


Applies To

Symantec Endpoint Encryption Device Control Manager 8.0 and above

Symantec Endpoint Encryption client 8.0 and above