In Symantec Mail Security for Domino mails are not removed from Quarantine after being released

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Article ID: 157611

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Updated On:

Products

Mail Security for Domino

Issue/Introduction

In Symantec Mail Security for Domino (SMSDOM) - Files - SAV - SMSDOM Quarantine (savquar.nsf) mails are not removed from Quarantine after being released. They appear to have been successfully released but are still visible in the queue.
 

Cause

This is working as designed. See below Solution for explanation.
 

Resolution

Scenario 1

After an email is released successfully from the Quarantine it will display the date under Restored as "DD/MM/YYYY Time"

Scenario 2

If an email is not released successfully it will be displayed under Restored as "No". If it is necessary to have the successfully released mails removed from the queue they can simply be deleted manually.


Applies To

Symantec Mail Security for Domino 8.x