The Symantec Endpoint Protection Manager Endpoint Status dashboard shows more out-of-date clients than what are seen in reports

Products

• Endpoint Protection

Issue/Introduction

The Endpoint Status section of the Symantec Endpoint Protection Manager (SEPM) Console Home screen shows one or more clients as Out-of-date. Opening the Out-of-Date Endpoints report shows a smaller number of out-of-date clients.

Cause

In certain situations, the SEPM database can incorrectly filter client information from legacy clients that should not be included in the dashboard reports.

Resolution

Symantec is aware of this problem and will update this document when a solution becomes available.