Discrepancy in the Endpoint Status report on the Symantec Endpoint Protection Manager dashboard

Article Id: 157609

Status: Published

Updated On: 02-12-2013 04:15

Legacy Id: TECH202098

Products:

Endpoint Protection

Issue/Introduction:

There is a discrepancy in the figures on the Endpoint Status on the Symantec Endpoint Protection Manager (SEPM) dashboard and the actual report.

E.g.

Out-of-date - xx

Disabled - xx

When one clicks on the number xx to open the Endpoint Status report, it shows a different count in the report than the count displayed on the dashboard.

Cause:

The issue was caused due to an inconsistency in the SQL queries used for the home page and the details page.

Resolution:

This issue is fixed in Symantec Endpoint Protection 12.1 Release Update 4 (SEP 12.1.4). Please upgrade to take advantage of this and many other important enhancements and improvements.