Using the script to reset passwords in Symantec Security Information Manager (SSIM)


Article ID: 157567


Updated On:


Security Information Manager


You need to change account passwords in Symantec Security Information Manager (SSIM) but you do not have access to the Web UI or the SSIM Console. 


Make sure you change the symcmgmt accounts password in the SSIM Client before you run the script.

  1. Log into the SSIM Client.
  2. Navigate to System > Administration > Datastores
  3. Select the Datastore for the SSIM Appliance the script will be ran on and click Properties.
  4. In the Datastore Properties click the Connection tab and change the password to the same one you will set for all accounts with the script.


  1. Open a putty connection to the server and log in as db2admin.
  2. Obtain super user permissions by typing su - and then the password.
  3. Navigate to /opt/Symantec/simserver/bin and run the command ./

The recommended action is to change the password for all accounts, as this makes every account have the same password; no need to remember a bunch of passwords.

For information what characters can be used for a password in SSIM, please read the article: What is the length and characters allowed for passwords by Symantec Security Information Manager (SSIM)


Note: This script does not exist on any version older than 4.7.4.


Please see the following document if you receive an error "ChangePassword.jar not found" when running the script.