Manual Removal of pcAnywhere 12.5

Article Id: 157520
Status: Published
Updated On: 24-04-2015 13:19
Legacy Id: TECH201297
Products:
Symantec Products
Issue/Introduction:

The purpose of this document is to provide steps to manually uninstall pcA 12.5.
Please note that the step include manipulating registry information. Incorrect usage of registry can affect system stability. Please take a backup of the registry before attempting to change it.
 

Resolution:

Before you begin: Symantec recommends that you save the current connections items, callers, or settings before removing pcAnywhere. You can restore these items after you reinstall pcAnywhere. The location of these files depend on which version of pcAnywhere you have installed. See the document How to decrypt a host or caller file to send to support, use with Symantec Packager or use on additional machines before continuing.



To uninstall pcAnywhere
pcAnywhere can be uninstalled in one of two ways under Windows NT®, Windows 2000, or Windows XP.

  • Run the uninstall program from Add/Remove Programs in the Control Panel
  • Manually remove pcAnywhere


To uninstall from Add/Remove Programs

  1. Exit all open applications and stop the pcAnywhere host service.
  2. Click Start > Settings > Control Panel.
  3. Double-click the Add/Remove Programs icon.
  4. Select pcAnywhere.
  5. Click Add/Remove.
  6. Follow the on-screen instructions to uninstall pcAnywhere.



To manually remove pcAnywhere
If the Add/Remove procedure does not uninstall pcAnywhere, continue with this process. This procedure requires editing the registry.
 

WARNING: Symantec strongly recommends that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Modify only the keys specified. To create a copy of your current registry, see the document How to back up the Windows registry before proceeding. This can be used to restore Windows to its current state, if necessary.


Manually removing pcAnywhere involves three steps:

  • Removing the pcAnywhere Host Service
  • Editing the Windows registry
  • Removing program files and folders
    Note: Depending on your installation of pcAnywhere, some components may not be installed. If you do not see some of the items listed below, then proceed to the next step.

To delete the Symantec pcAnywhere host service

  1. Open Command Prompt as an administrator and enter the following command.
    • sc delete awhost32

Windows services are registered under the following registry key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Search for the sub-key awhost32 and delete it.
 

To edit the registry

  1. Click Start > Run.
  2. In the Run dialog box type:
    • <:computercode><:computercode>regedit
  3. Click OK.
  4. Go to and delete the following keys or values under the proper keys.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Search for the sub-key awhost32 and delete it.
 

Delete Symantec pcAnywhere host service

1) HKEY_CLASSES_ROOT\.ATF
HKEY_CLASSES_ROOT\.bhf
HKEY_CLASSES_ROOT\.cdx
HKEY_CLASSES_ROOT\.chf
HKEY_CLASSES_ROOT\.cif
HKEY_CLASSES_ROOT\.cqf
HKEY_CLASSES_ROOT\.DBF
HKEY_CLASSES_ROOT\.fav
HKEY_CLASSES_ROOT\.HH7
HKEY_CLASSES_ROOT\.HL7
HKEY_CLASSES_ROOT\.IDX
HKEY_CLASSES_ROOT\.OPT
HKEY_CLASSES_ROOT\.pcainv
HKEY_CLASSES_ROOT\.PL9
HKEY_CLASSES_ROOT\.RCD
HKEY_CLASSES_ROOT\.RH7
HKEY_CLASSES_ROOT\.RL7
HKEY_CLASSES_ROOT\.scn
HKEY_CLASSES_ROOT\.sid
HKEY_CLASSES_ROOT\.thf
HKEY_CLASSES_ROOT\Awfilexfer.EnumRemoteIDList
HKEY_CLASSES_ROOT\Awfilexfer.EnumRemoteIDList.1
HKEY_CLASSES_ROOT\Awfilexfer.RemoteFile
HKEY_CLASSES_ROOT\Awfilexfer.RemoteFile.1
HKEY_CLASSES_ROOT\Awfilexfer.RemoteShell
HKEY_CLASSES_ROOT\Awfilexfer.RemoteShell.1
HKEY_CLASSES_ROOT\Awfilexfer.RemoteShellFolder
HKEY_CLASSES_ROOT\Awfilexfer.RemoteShellFolder.1
HKEY_CLASSES_ROOT\Awrem32.Application
HKEY_CLASSES_ROOT\Awxfer.EngineControl
HKEY_CLASSES_ROOT\Awxfer.EngineControl.1
HKEY_CLASSES_ROOT\Awxfer.NetConn
HKEY_CLASSES_ROOT\Awxfer.NetConn.1
HKEY_CLASSES_ROOT\Awxferui.AWXferUI
HKEY_CLASSES_ROOT\Awxferui.AWXferUI.1

HKEY_CLASSES_ROOT\CLSID\{07FA2C26-1DAD-4D31-B02B-64D12DBF3E37}
HKEY_CLASSES_ROOT\CLSID\{274A3C4F-8DE6-43CC-9539-DE6E7D561560}
HKEY_CLASSES_ROOT\CLSID\{3770CC2C-2D10-4E98-8E4C-755B8F38DA4D}
HKEY_CLASSES_ROOT\CLSID\{4065C502-AE38-11D4-B508-0050048D699E}
HKEY_CLASSES_ROOT\CLSID\{47564344-AC31-47D3-B778-C842DA3677CB}
HKEY_CLASSES_ROOT\CLSID\{5B42BDC0-CDC4-11D2-A6EA-00104B881F42}
HKEY_CLASSES_ROOT\CLSID\{61BD8471-750E-4135-97C5-1B8ED94C2518}
HKEY_CLASSES_ROOT\CLSID\{6298D5B0-C2C5-11D2-B233-00104B881F42}
HKEY_CLASSES_ROOT\CLSID\{64AF44EE-A962-11D2-A366-00104BD40F69}
HKEY_CLASSES_ROOT\CLSID\{64AF44F0-A962-11D2-A366-00104BD40F69}
HKEY_CLASSES_ROOT\CLSID\{75127414-FD72-11D2-8F42-006008D304CD}
HKEY_CLASSES_ROOT\CLSID\{782FD442-41A3-440E-9FB3-1C6882A370D0}
HKEY_CLASSES_ROOT\CLSID\{7E47D566-AA56-11D2-A36D-00104BD40F69}
HKEY_CLASSES_ROOT\CLSID\{82A1A802-8BA9-11CF-B95F-00A02412C812}
HKEY_CLASSES_ROOT\CLSID\{82A1A805-8BA9-11CF-B95F-00A02412C812}
HKEY_CLASSES_ROOT\CLSID\{874D27DF-1579-48DC-AC7D-95E3707509DB}
HKEY_CLASSES_ROOT\CLSID\{AC67BB30-B6CA-11d2-8179-04BADC000000}
HKEY_CLASSES_ROOT\CLSID\{B72126B7-DB59-483A-BBBF-7DC819A4037C}
HKEY_CLASSES_ROOT\CLSID\{C303A781-9935-11D4-B508-0050048D699E}
HKEY_CLASSES_ROOT\CLSID\{CA8A2C89-AFE1-4315-B328-9E76BC8BFF33}
HKEY_CLASSES_ROOT\CLSID\{D42B0C61-B531-11d2-8177-300A44000000}
HKEY_CLASSES_ROOT\CLSID\{D901C914-8322-11D2-8E98-006008D304CD}
HKEY_CLASSES_ROOT\CLSID\{DADEA131-AA5D-11D2-A36E-00104BD40F69}
HKEY_CLASSES_ROOT\CLSID\{E3DB2764-8E2E-4918-9BF4-4239243FF011}
HKEY_CLASSES_ROOT\CLSID\{F10F86E9-D0CF-11D2-B887-00105AA45318}

HKEY_CLASSES_ROOT\Installer\Features\3818E521A6683D1179FD00008F8D2F9E
HKEY_CLASSES_ROOT\Installer\Products\08DE20E8EB052E54487AC6FE1CA89BCD
HKEY_CLASSES_ROOT\Installer\Products\1948AAFD68D28DB46AB560CD6817F48F
HKEY_CLASSES_ROOT\Installer\Products\3818E521A6683D1179FD00008F8D2F9E
HKEY_CLASSES_ROOT\Installer\Products\7805C81AB73A4274E87BB9911627665D
HKEY_CLASSES_ROOT\Installer\Products\7D7D02D95FCB9C640B5E155EABE09F41
HKEY_CLASSES_ROOT\Installer\Products\BDB906A67BA138B4496F740F428DA459

HKEY_CLASSES_ROOT\pcA.BeHostFile
HKEY_CLASSES_ROOT\pcA.CallerFile
HKEY_CLASSES_ROOT\pcA.DatabaseFile
HKEY_CLASSES_ROOT\pcA.DatabaseFile\DefaultIcon
HKEY_CLASSES_ROOT\pcA.DatabaseIndex
HKEY_CLASSES_ROOT\pcA.DatabaseIndex\DefaultIcon
HKEY_CLASSES_ROOT\pcA.FavoriteFile
HKEY_CLASSES_ROOT\pcA.HostHistoryLogFile
HKEY_CLASSES_ROOT\pcA.HostSessionLogFile
HKEY_CLASSES_ROOT\pcA.PcaCallerFile
HKEY_CLASSES_ROOT\pcA.pcACommandQueueFile
HKEY_CLASSES_ROOT\pcA.pcAInviteFile
HKEY_CLASSES_ROOT\pcA.pcAnywhereLogFile
HKEY_CLASSES_ROOT\pcA.PcaOptionFile
HKEY_CLASSES_ROOT\pcA.PcaRecordFile
HKEY_CLASSES_ROOT\pcA.PcaScreenFile
HKEY_CLASSES_ROOT\pcA.pcASidFile
HKEY_CLASSES_ROOT\pcA.pcAThinHostConfigFile
HKEY_CLASSES_ROOT\pcA.RemoteCtrlFile
HKEY_CLASSES_ROOT\pcA.RemoteHistoryLogFile
HKEY_CLASSES_ROOT\pcA.RemoteSessionLogFile
HKEY_CLASSES_ROOT\PcAauth.pcAAuth
HKEY_CLASSES_ROOT\PcAauth.pcAAuth.1
HKEY_CLASSES_ROOT\PcaAutoTransferFile
HKEY_CLASSES_ROOT\pcAnywhere
HKEY_CLASSES_ROOT\pcANSCal.pcANSCallers  
HKEY_CLASSES_ROOT\pcANSCal.pcANSCallers.1

HKEY_CLASSES_ROOT\TypeLib\{12A2CB15-84D1-462F-98A4-8F816865C878}
HKEY_CLASSES_ROOT\TypeLib\{2E67715A-8346-43D0-944C-04ED60D9C392}
HKEY_CLASSES_ROOT\TypeLib\{32360406-92D4-4CA2-B5C1-18B82CFA4617}
HKEY_CLASSES_ROOT\TypeLib\{3CA6E9AD-FDE5-48E7-A9AD-DFACB26ACADE}
HKEY_CLASSES_ROOT\TypeLib\{6298D5A0-C2C5-11D2-B233-00104B881F42}
HKEY_CLASSES_ROOT\TypeLib\{64AF44E1-A962-11D2-A366-00104BD40F69}
HKEY_CLASSES_ROOT\TypeLib\{74AAB4A1-AB1E-11D4-B508-0050048D699E}
HKEY_CLASSES_ROOT\TypeLib\{75127405-FD72-11D2-8F42-006008D304CD}
HKEY_CLASSES_ROOT\TypeLib\{84143F9B-F16C-456A-AE9E-85DE91A4668E}
HKEY_CLASSES_ROOT\TypeLib\{C303A771-9935-11D4-B508-0050048D699E}
HKEY_CLASSES_ROOT\TypeLib\{CB9E5C65-B52E-4329-8E6B-6EB035256CDD}
HKEY_CLASSES_ROOT\TypeLib\{D0939EE7-6D0E-42E2-92B4-07EAA8CA4910}
HKEY_CLASSES_ROOT\TypeLib\{D901C911-8322-11D2-8E98-006008D304CD}
HKEY_CLASSES_ROOT\TypeLib\{DD57BEA7-E39D-4D05-BB73-AB3E0C0ED6BB}
HKEY_CLASSES_ROOT\TypeLib\{E124D820-E016-43DB-88B3-77CBEBF07394}
 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Applets\Wordpad\Recent File List
HKEY_CURRENT_USER\Software\Policies\Symantec\pcAnywhere
HKEY_CURRENT_USER\Software\Symantec\pcAnywhere
 

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Applets\Wordpad\Recent File List
HKEY_CURRENT_USER\Software\Wow6432Node\Policies\Symantec\pcAnywhere
HKEY_CURRENT_USER\Software\Wow6432Node\Symantec\pcAnywhere

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Notification Server\ProductInstallation\{e6d2a946-4476-4dbb-b41a-069c69904bd5}
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\pcAnywhere Solution
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\PcAnywhereDocumentation
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\awhost32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\awrem32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\pcaadminapp.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\slaunch.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Winaw32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders delete All pcAnywhere sub keys from it
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls delete All pcAnywhere sub keys from it
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{125E8183-866A-11D3-97DF-0000F8D8F2E9}HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8E02ED80-50BE-45E2-84A7-6CEFC18AB9DC}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9D20D7D7-BCF5-46C9-B0E5-51E5BA0EF914}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A18C5087-A37B-4724-8EB7-9B19617266D5}
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps\pcAnywhere
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\eXpress\Notification Server\ProductInstallation\{e6d2a946-4476-4dbb-b41a-069c69904bd5}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\pcAnywhere Solution
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\PcAnywhereDocumentation
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\awhost32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\awrem32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\pcaadminapp.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\slaunch.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\Winaw32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\Folders delete All pcAnywhere sub keys from it
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDlls delete All pcAnywhere sub keys from it
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{125E8183-866A-11D3-97DF-0000F8D8F2E9}HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{8E02ED80-50BE-45E2-84A7-6CEFC18AB9DC}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{9D20D7D7-BCF5-46C9-B0E5-51E5BA0EF914}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A18C5087-A37B-4724-8EB7-9B19617266D5}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\InstalledApps\pcAnywhere
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\pcAnywhere

HKEY_LOCAL_MACHINE\SYSTEM\Altiris
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors\pcAnywhere Remote Printing
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\awecho
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\awhost32
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\pcAnywhere
 


To remove Program Files and Data Folders

 

1.   Delete the pcAnywhere program folder located at C:\Program Files\Symantec\pcAnywhere. If pcAnywhere 12.5 is installed at a different location, navigate to that location and delete the pcAnywhere folder.
2.   Delete the pcAnywhere data folder located at . . . \All Users\Application Data\Symantec\pcAnywhere. If pcAnywhere 12.5 is installed at a different location, navigate to that location and delete the data folder.
3.   Remove the pcAnywhere shortcut from the dektop
4.   Remove the Symantec pcAnywhere shortcut from Program menu
5.   Delete pcA and pcAnywhereDocumentation folders located at C:\Program Files\Altiris.
6.   Delete awechomd.sys file located at C:\WINDOWS\system32\drivers for 32 bit and C:\Windows\SysWOW64\drivers for 64 bit.
 
*NOTE - Attached a copy of batch file contributed from one customer. It was used on a Windows 7 x86 machine. The scripts come without warranty of any kind. Use them at your own risk. Symantec assumes no liability for the accuracy, correctness, completeness, or any sort of damages using these scripts may cause.