The purpose of this document is to provide steps to manually uninstall pcA 12.5.
Please note that the step include manipulating registry information. Incorrect usage of registry can affect system stability. Please take a backup of the registry before attempting to change it.
Before you begin: Symantec recommends that you save the current connections items, callers, or settings before removing pcAnywhere. You can restore these items after you reinstall pcAnywhere. The location of these files depend on which version of pcAnywhere you have installed. See the document How to decrypt a host or caller file to send to support, use with Symantec Packager or use on additional machines before continuing.
To uninstall pcAnywhere
pcAnywhere can be uninstalled in one of two ways under Windows NT®, Windows 2000, or Windows XP.
To uninstall from Add/Remove Programs
To manually remove pcAnywhere
If the Add/Remove procedure does not uninstall pcAnywhere, continue with this process. This procedure requires editing the registry.
WARNING: Symantec strongly recommends that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Modify only the keys specified. To create a copy of your current registry, see the document How to back up the Windows registry before proceeding. This can be used to restore Windows to its current state, if necessary.
Manually removing pcAnywhere involves three steps:
To delete the Symantec pcAnywhere host service
Windows services are registered under the following registry key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Search for the sub-key awhost32 and delete it.
To edit the registry
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Search for the sub-key awhost32 and delete it.
Delete Symantec pcAnywhere host service
1) HKEY_CLASSES_ROOT\.ATF
HKEY_CLASSES_ROOT\.bhf
HKEY_CLASSES_ROOT\.cdx
HKEY_CLASSES_ROOT\.chf
HKEY_CLASSES_ROOT\.cif
HKEY_CLASSES_ROOT\.cqf
HKEY_CLASSES_ROOT\.DBF
HKEY_CLASSES_ROOT\.fav
HKEY_CLASSES_ROOT\.HH7
HKEY_CLASSES_ROOT\.HL7
HKEY_CLASSES_ROOT\.IDX
HKEY_CLASSES_ROOT\.OPT
HKEY_CLASSES_ROOT\.pcainv
HKEY_CLASSES_ROOT\.PL9
HKEY_CLASSES_ROOT\.RCD
HKEY_CLASSES_ROOT\.RH7
HKEY_CLASSES_ROOT\.RL7
HKEY_CLASSES_ROOT\.scn
HKEY_CLASSES_ROOT\.sid
HKEY_CLASSES_ROOT\.thf
HKEY_CLASSES_ROOT\Awfilexfer.EnumRemoteIDList
HKEY_CLASSES_ROOT\Awfilexfer.EnumRemoteIDList.1
HKEY_CLASSES_ROOT\Awfilexfer.RemoteFile
HKEY_CLASSES_ROOT\Awfilexfer.RemoteFile.1
HKEY_CLASSES_ROOT\Awfilexfer.RemoteShell
HKEY_CLASSES_ROOT\Awfilexfer.RemoteShell.1
HKEY_CLASSES_ROOT\Awfilexfer.RemoteShellFolder
HKEY_CLASSES_ROOT\Awfilexfer.RemoteShellFolder.1
HKEY_CLASSES_ROOT\Awrem32.Application
HKEY_CLASSES_ROOT\Awxfer.EngineControl
HKEY_CLASSES_ROOT\Awxfer.EngineControl.1
HKEY_CLASSES_ROOT\Awxfer.NetConn
HKEY_CLASSES_ROOT\Awxfer.NetConn.1
HKEY_CLASSES_ROOT\Awxferui.AWXferUI
HKEY_CLASSES_ROOT\Awxferui.AWXferUI.1
HKEY_CLASSES_ROOT\CLSID\{07FA2C26-1DAD-4D31-B02B-64D12DBF3E37}
HKEY_CLASSES_ROOT\CLSID\{274A3C4F-8DE6-43CC-9539-DE6E7D561560}
HKEY_CLASSES_ROOT\CLSID\{3770CC2C-2D10-4E98-8E4C-755B8F38DA4D}
HKEY_CLASSES_ROOT\CLSID\{4065C502-AE38-11D4-B508-0050048D699E}
HKEY_CLASSES_ROOT\CLSID\{47564344-AC31-47D3-B778-C842DA3677CB}
HKEY_CLASSES_ROOT\CLSID\{5B42BDC0-CDC4-11D2-A6EA-00104B881F42}
HKEY_CLASSES_ROOT\CLSID\{61BD8471-750E-4135-97C5-1B8ED94C2518}
HKEY_CLASSES_ROOT\CLSID\{6298D5B0-C2C5-11D2-B233-00104B881F42}
HKEY_CLASSES_ROOT\CLSID\{64AF44EE-A962-11D2-A366-00104BD40F69}
HKEY_CLASSES_ROOT\CLSID\{64AF44F0-A962-11D2-A366-00104BD40F69}
HKEY_CLASSES_ROOT\CLSID\{75127414-FD72-11D2-8F42-006008D304CD}
HKEY_CLASSES_ROOT\CLSID\{782FD442-41A3-440E-9FB3-1C6882A370D0}
HKEY_CLASSES_ROOT\CLSID\{7E47D566-AA56-11D2-A36D-00104BD40F69}
HKEY_CLASSES_ROOT\CLSID\{82A1A802-8BA9-11CF-B95F-00A02412C812}
HKEY_CLASSES_ROOT\CLSID\{82A1A805-8BA9-11CF-B95F-00A02412C812}
HKEY_CLASSES_ROOT\CLSID\{874D27DF-1579-48DC-AC7D-95E3707509DB}
HKEY_CLASSES_ROOT\CLSID\{AC67BB30-B6CA-11d2-8179-04BADC000000}
HKEY_CLASSES_ROOT\CLSID\{B72126B7-DB59-483A-BBBF-7DC819A4037C}
HKEY_CLASSES_ROOT\CLSID\{C303A781-9935-11D4-B508-0050048D699E}
HKEY_CLASSES_ROOT\CLSID\{CA8A2C89-AFE1-4315-B328-9E76BC8BFF33}
HKEY_CLASSES_ROOT\CLSID\{D42B0C61-B531-11d2-8177-300A44000000}
HKEY_CLASSES_ROOT\CLSID\{D901C914-8322-11D2-8E98-006008D304CD}
HKEY_CLASSES_ROOT\CLSID\{DADEA131-AA5D-11D2-A36E-00104BD40F69}
HKEY_CLASSES_ROOT\CLSID\{E3DB2764-8E2E-4918-9BF4-4239243FF011}
HKEY_CLASSES_ROOT\CLSID\{F10F86E9-D0CF-11D2-B887-00105AA45318}
HKEY_CLASSES_ROOT\Installer\Features\3818E521A6683D1179FD00008F8D2F9E
HKEY_CLASSES_ROOT\Installer\Products\08DE20E8EB052E54487AC6FE1CA89BCD
HKEY_CLASSES_ROOT\Installer\Products\1948AAFD68D28DB46AB560CD6817F48F
HKEY_CLASSES_ROOT\Installer\Products\3818E521A6683D1179FD00008F8D2F9E
HKEY_CLASSES_ROOT\Installer\Products\7805C81AB73A4274E87BB9911627665D
HKEY_CLASSES_ROOT\Installer\Products\7D7D02D95FCB9C640B5E155EABE09F41
HKEY_CLASSES_ROOT\Installer\Products\BDB906A67BA138B4496F740F428DA459
HKEY_CLASSES_ROOT\pcA.BeHostFile
HKEY_CLASSES_ROOT\pcA.CallerFile
HKEY_CLASSES_ROOT\pcA.DatabaseFile
HKEY_CLASSES_ROOT\pcA.DatabaseFile\DefaultIcon
HKEY_CLASSES_ROOT\pcA.DatabaseIndex
HKEY_CLASSES_ROOT\pcA.DatabaseIndex\DefaultIcon
HKEY_CLASSES_ROOT\pcA.FavoriteFile
HKEY_CLASSES_ROOT\pcA.HostHistoryLogFile
HKEY_CLASSES_ROOT\pcA.HostSessionLogFile
HKEY_CLASSES_ROOT\pcA.PcaCallerFile
HKEY_CLASSES_ROOT\pcA.pcACommandQueueFile
HKEY_CLASSES_ROOT\pcA.pcAInviteFile
HKEY_CLASSES_ROOT\pcA.pcAnywhereLogFile
HKEY_CLASSES_ROOT\pcA.PcaOptionFile
HKEY_CLASSES_ROOT\pcA.PcaRecordFile
HKEY_CLASSES_ROOT\pcA.PcaScreenFile
HKEY_CLASSES_ROOT\pcA.pcASidFile
HKEY_CLASSES_ROOT\pcA.pcAThinHostConfigFile
HKEY_CLASSES_ROOT\pcA.RemoteCtrlFile
HKEY_CLASSES_ROOT\pcA.RemoteHistoryLogFile
HKEY_CLASSES_ROOT\pcA.RemoteSessionLogFile
HKEY_CLASSES_ROOT\PcAauth.pcAAuth
HKEY_CLASSES_ROOT\PcAauth.pcAAuth.1
HKEY_CLASSES_ROOT\PcaAutoTransferFile
HKEY_CLASSES_ROOT\pcAnywhere
HKEY_CLASSES_ROOT\pcANSCal.pcANSCallers
HKEY_CLASSES_ROOT\pcANSCal.pcANSCallers.1
HKEY_CLASSES_ROOT\TypeLib\{12A2CB15-84D1-462F-98A4-8F816865C878}
HKEY_CLASSES_ROOT\TypeLib\{2E67715A-8346-43D0-944C-04ED60D9C392}
HKEY_CLASSES_ROOT\TypeLib\{32360406-92D4-4CA2-B5C1-18B82CFA4617}
HKEY_CLASSES_ROOT\TypeLib\{3CA6E9AD-FDE5-48E7-A9AD-DFACB26ACADE}
HKEY_CLASSES_ROOT\TypeLib\{6298D5A0-C2C5-11D2-B233-00104B881F42}
HKEY_CLASSES_ROOT\TypeLib\{64AF44E1-A962-11D2-A366-00104BD40F69}
HKEY_CLASSES_ROOT\TypeLib\{74AAB4A1-AB1E-11D4-B508-0050048D699E}
HKEY_CLASSES_ROOT\TypeLib\{75127405-FD72-11D2-8F42-006008D304CD}
HKEY_CLASSES_ROOT\TypeLib\{84143F9B-F16C-456A-AE9E-85DE91A4668E}
HKEY_CLASSES_ROOT\TypeLib\{C303A771-9935-11D4-B508-0050048D699E}
HKEY_CLASSES_ROOT\TypeLib\{CB9E5C65-B52E-4329-8E6B-6EB035256CDD}
HKEY_CLASSES_ROOT\TypeLib\{D0939EE7-6D0E-42E2-92B4-07EAA8CA4910}
HKEY_CLASSES_ROOT\TypeLib\{D901C911-8322-11D2-8E98-006008D304CD}
HKEY_CLASSES_ROOT\TypeLib\{DD57BEA7-E39D-4D05-BB73-AB3E0C0ED6BB}
HKEY_CLASSES_ROOT\TypeLib\{E124D820-E016-43DB-88B3-77CBEBF07394}
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Applets\Wordpad\Recent File List
HKEY_CURRENT_USER\Software\Policies\Symantec\pcAnywhere
HKEY_CURRENT_USER\Software\Symantec\pcAnywhere
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Applets\Wordpad\Recent File List
HKEY_CURRENT_USER\Software\Wow6432Node\Policies\Symantec\pcAnywhere
HKEY_CURRENT_USER\Software\Wow6432Node\Symantec\pcAnywhere
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Notification Server\ProductInstallation\{e6d2a946-4476-4dbb-b41a-069c69904bd5}
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\pcAnywhere Solution
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\PcAnywhereDocumentation
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\awhost32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\awrem32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\pcaadminapp.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\slaunch.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Winaw32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders delete All pcAnywhere sub keys from it
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls delete All pcAnywhere sub keys from it
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{125E8183-866A-11D3-97DF-0000F8D8F2E9}HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8E02ED80-50BE-45E2-84A7-6CEFC18AB9DC}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9D20D7D7-BCF5-46C9-B0E5-51E5BA0EF914}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A18C5087-A37B-4724-8EB7-9B19617266D5}
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps\pcAnywhere
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\eXpress\Notification Server\ProductInstallation\{e6d2a946-4476-4dbb-b41a-069c69904bd5}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\pcAnywhere Solution
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\PcAnywhereDocumentation
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\awhost32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\awrem32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\pcaadminapp.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\slaunch.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\Winaw32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\Folders delete All pcAnywhere sub keys from it
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDlls delete All pcAnywhere sub keys from it
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{125E8183-866A-11D3-97DF-0000F8D8F2E9}HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{8E02ED80-50BE-45E2-84A7-6CEFC18AB9DC}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{9D20D7D7-BCF5-46C9-B0E5-51E5BA0EF914}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A18C5087-A37B-4724-8EB7-9B19617266D5}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\InstalledApps\pcAnywhere
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\pcAnywhere
HKEY_LOCAL_MACHINE\SYSTEM\Altiris
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors\pcAnywhere Remote Printing
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\awecho
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\awhost32
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\pcAnywhere
To remove Program Files and Data Folders