When the Altiris Recovery Solution agent is installed, the Symantec Management Agent fails to upgrade to the 7.1 SP2 MP1 version.
The AexNSC.log may indicate the following errors:
2012-12-06 08:56:10: Action DeleteFile (C:\Program Files\Altiris\Altiris Agent\x86\CENfySvrClient.tlb): error Access is denied.
2012-12-06 16:32:10: Action DeleteFile (C:\Program Files\Altiris\Altiris Agent\x86\AeXNSAgentHostSurrogate32.exe): error Access is denied.
The upgrade issue is duplicated most often when the Altiris Recovery Solution agent is installed.
A pointfix has been provided by development for customers experiencing this issue. Please contact Symantec Support to receive the pointfix file.
SMP 7.1 SP2