Control Compliance Suite (CCS) Asset Import using LDAP data collector fails with Job Exception

Products

• Control Compliance Suite Exchange
• Control Compliance Suite Windows

Issue/Introduction

CCS Asset Import job using LDAP data collector fails and the following error(s) is displayed:

There was an error parsing the query.

OR

Encountered an unsupported multi-valued attribute having a type other than string

 

Errors found in CCS Manager Log files:

Runtime_WorkflowTerminated called for job instance [GUID] : System.Data.SqlServerCe.SqlCeException (0x80004005): There was an error parsing the query.

OR

RetryHelper.Call(Search) - failed [LdapOperations.Search() - Encountered an unsupported multi-valued attribute having a type other than string.], context [Directory], stop retry flag [False], failed retry counter [0 of 0] : System.ApplicationException: LdapOperations.Search() - Encountered an unsupported multi-valued attribute having a type other than string.
 

Cause

This first error is observed when the ipHostNumber field value is not set or is blank in Active Directory.

The second error is observed when the ipHostNumber field has more than one IP address value present.

 

Resolution

Apply Symantec Content Update  SCU 2013-1 to the CCS 11 installation to fix these issues.

 

Applies To

CCS 11 using LDAP asset import job.