Control Compliance Suite Console is showing xml errors when trying to access Manage -> Assets

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Article ID: 157497

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Updated On:

Products

Control Compliance Suite Windows Control Compliance Suite Control Compliance Suite Standards Server

Issue/Introduction

A dialogue box pops up with the following error message:
Following are the application messages that are logged when the problem occurred:
The most recent message is listed first.

* There is an error in XML document (0, 0).
* Root element is missing.


When clicking on OK, it still doesn't provide access to assets.

--- Application Execution History ---

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader)
at Symantec.CSM.AppsFramework.PropertyTabs.PropertyTabsController.RestorePreference(IPreferenceAccess viewPreferences)
at Symantec.UIToolkit.Framework.Views.DefaultCompositeViewController.RestorePreference(IPreferenceAccess viewPreferences)
at Symantec.UIToolkit.Framework.ViewPreferencePersistenceAssistant.RestorePreferences()
at Symantec.UIToolkit.Framework.Views.TargetNavigator.NavigateNew(NavigationTarget viewTarget, State state, NavigationContext context)
at Symantec.UIToolkit.Framework.Views.TargetNavigator.InPlaceActivation(IJournalEntry currentEntry, IJournalEntry newEntry, NavigationMode mode, NavigationContext context)
at Symantec.UIToolkit.Framework.Views.TargetNavigator.Navigate(IJournalEntry currentEntry, IJournalEntry newEntry, NavigationMode mode, Object context)
at Symantec.UIToolkit.Framework.Navigation.Navigator.SyncNavigate(JournalEntry oldEntry, JournalEntry newEntry, NavigationMode mode, Object context)

Environment

CCS 12.x.x Console

Resolution

1) Close the CCS console.

2) Delete the 'Preferences' folder at the following location (it will be recreated the next time the console is started):
    C:\Users\<CCS Console User>\AppData\Local\Symantec\CCS

3) Launch the CCS console and verify the asset system workspace.