Control Compliance Suite Console is showing xml errors when trying to access Manage -> Assets

Products

• Control Compliance Suite Windows

Issue/Introduction

A dialogue box pops up with the following error message:
Following are the application messages that are logged when the problem occurred:
The most recent message is listed first.

* There is an error in XML document (0, 0).
* Root element is missing.


When clicking on OK, it still doesn't provide access to assets.

--- Application Execution History ---

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader)
at Symantec.CSM.AppsFramework.PropertyTabs.PropertyTabsController.RestorePreference(IPreferenceAccess viewPreferences)
at Symantec.UIToolkit.Framework.Views.DefaultCompositeViewController.RestorePreference(IPreferenceAccess viewPreferences)
at Symantec.UIToolkit.Framework.ViewPreferencePersistenceAssistant.RestorePreferences()
at Symantec.UIToolkit.Framework.Views.TargetNavigator.NavigateNew(NavigationTarget viewTarget, State state, NavigationContext context)
at Symantec.UIToolkit.Framework.Views.TargetNavigator.InPlaceActivation(IJournalEntry currentEntry, IJournalEntry newEntry, NavigationMode mode, NavigationContext context)
at Symantec.UIToolkit.Framework.Views.TargetNavigator.Navigate(IJournalEntry currentEntry, IJournalEntry newEntry, NavigationMode mode, Object context)
at Symantec.UIToolkit.Framework.Navigation.Navigator.SyncNavigate(JournalEntry oldEntry, JournalEntry newEntry, NavigationMode mode, Object context)

Resolution

1)      Close the CCS console.

2)      Delete the isolated storage from below location

%appdata%\Symantec

Here there will be some files under CCS folder. Delete the CCS folder.

Launch the CCS console and verify the asset system workspace.

 

Note: Please refer the following link in case isolated storage location is not available in above mentioned path.

 

http://msdn.microsoft.com/en-us/library/3ak841sy.aspx  Search for “Isolated Storage Locations”.