Control Compliance Suite Console is showing xml errors when trying to access Manage -> Assets


Article ID: 157497


Updated On:


Control Compliance Suite Windows


A dialogue box pops up with the following error message:
Following are the application messages that are logged when the problem occurred:
The most recent message is listed first.

* There is an error in XML document (0, 0).
* Root element is missing.

When clicking on OK, it still doesn't provide access to assets.

--- Application Execution History ---

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader)
at Symantec.CSM.AppsFramework.PropertyTabs.PropertyTabsController.RestorePreference(IPreferenceAccess viewPreferences)
at Symantec.UIToolkit.Framework.Views.DefaultCompositeViewController.RestorePreference(IPreferenceAccess viewPreferences)
at Symantec.UIToolkit.Framework.ViewPreferencePersistenceAssistant.RestorePreferences()
at Symantec.UIToolkit.Framework.Views.TargetNavigator.NavigateNew(NavigationTarget viewTarget, State state, NavigationContext context)
at Symantec.UIToolkit.Framework.Views.TargetNavigator.InPlaceActivation(IJournalEntry currentEntry, IJournalEntry newEntry, NavigationMode mode, NavigationContext context)
at Symantec.UIToolkit.Framework.Views.TargetNavigator.Navigate(IJournalEntry currentEntry, IJournalEntry newEntry, NavigationMode mode, Object context)
at Symantec.UIToolkit.Framework.Navigation.Navigator.SyncNavigate(JournalEntry oldEntry, JournalEntry newEntry, NavigationMode mode, Object context)


1)      Close the CCS console.

2)      Delete the isolated storage from below location


Here there will be some files under CCS folder. Delete the CCS folder.

Launch the CCS console and verify the asset system workspace.


Note: Please refer the following link in case isolated storage location is not available in above mentioned path.  Search for “Isolated Storage Locations”.