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Control Compliance Suite Console is showing xml errors when trying to access Manage -> Assets


Article ID: 157497


Updated On:


Control Compliance Suite Windows Control Compliance Suite Control Compliance Suite Standards Server


A dialogue box pops up with the following error message:
Following are the application messages that are logged when the problem occurred:
The most recent message is listed first.

* There is an error in XML document (0, 0).
* Root element is missing.

When clicking on OK, it still doesn't provide access to assets.

--- Application Execution History ---

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader)
at Symantec.CSM.AppsFramework.PropertyTabs.PropertyTabsController.RestorePreference(IPreferenceAccess viewPreferences)
at Symantec.UIToolkit.Framework.Views.DefaultCompositeViewController.RestorePreference(IPreferenceAccess viewPreferences)
at Symantec.UIToolkit.Framework.ViewPreferencePersistenceAssistant.RestorePreferences()
at Symantec.UIToolkit.Framework.Views.TargetNavigator.NavigateNew(NavigationTarget viewTarget, State state, NavigationContext context)
at Symantec.UIToolkit.Framework.Views.TargetNavigator.InPlaceActivation(IJournalEntry currentEntry, IJournalEntry newEntry, NavigationMode mode, NavigationContext context)
at Symantec.UIToolkit.Framework.Views.TargetNavigator.Navigate(IJournalEntry currentEntry, IJournalEntry newEntry, NavigationMode mode, Object context)
at Symantec.UIToolkit.Framework.Navigation.Navigator.SyncNavigate(JournalEntry oldEntry, JournalEntry newEntry, NavigationMode mode, Object context)


CCS 12.x.x Console


1) Close the CCS console.

2) Delete the 'Preferences' folder at the following location (it will be recreated the next time the console is started):
    C:\Users\<CCS Console User>\AppData\Local\Symantec\CCS

3) Launch the CCS console and verify the asset system workspace.