BUG REPORT: Use WDRT to Authenticate at Pre-boot produces errors in log files

Products

• Drive Encryption

Issue/Introduction

When using a Whole Disk Recovery Token (WDRT) to authenticate at PGP BootGuard, the PGP Whole Disk client machine uploads a new WDRT to the PGP Universal Server and logs an event. 

There is a known issue where the PGP Desktop client log files shows an error when attempting to log this event:

"Error sending logging data to configuration server: corrupt data -11976".

The PGP Universal Server client logs show the following:

"client request<SendEvent> returning fault -11976 corrupt data".

Although these errors occur when running this process, this error does not affect the sending of new WDRTs to the PGP Universal Server. New WDRTs that are sent to the PGP Universal Server, are in fact fully functional and can be used to recover if needed.

When encountering these symptoms, policy updates, all other logging works as expected and does not log these "corrupt data" errors.

 

 

Resolution

 

This issue is fixed in the following release:

• Symantec Encryption Desktop 10.3.0 MP3 (Build 9307) and above

Please update to the latest available release in order to take advantage of the latest enhancements and improvements.  For a full list of resolved issues in Symantec Encryption Desktop 10.3.0 including all Maintenance Packs (MP) please check http://www.symantec.com/docs/TECH208435 and http://www.symantec.com/docs/TECH208426

 

 

 

Applies To

 

PGP Universal Server version 3.2.1 and above.

Managed PGP Desktop using Whole Disk Encryption 10.2.1 and above.