ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
KNOWN ISSUE: The selection tree on'Add Active Directory Sync Profile' page is too narrow.
Article ID: 157489
Updated On:
Products
ServiceDesk
Issue/Introduction
The selection tree on 'Add Active Directory Sync Profile' page is too narrow, clipping the displayed names for longer OU-s/Groups or OU-s/groups deeper in the tree. The layout of the page seems to hint that the tree is wider, but the contents are clearly clipped.
Groups/OUs can be imported, the issues does not hinder AD Sync functionality but due to the UI in some cases finding the necessary OU-s/groups to select can become an issue.
Cause
Product Defect
Environment
This is an issue specifically with ServiceDesk 7.5 GA release.
Resolution
The issue will be fixed in Workflow 7.5 and the subsequent releases for both Workflow 7.5 and ServiceDesk 7.5.
To fix this in ServiceDesk 7.5, please follow these steps:
- Edit the file (Notepad will work fine): <ServiceDesk install folder>/ProcessManager/UserMan/Controls/ADSyncSelectionTree.ascx
- Replace Width="200px" with Width="100%"
- Save the file
Applies To
ServiceDesk 7.5
Feedback
Yes
No
Powered by
