BUG REPORT: PGP Desktop doesn't prompt to insert smartcard when opening encrypted email in Lotus Notes
Article ID: 157462
Updated On:
Products
Symantec Products
Issue/Introduction
PGP Desktop doesn't prompt to insert smartcard and doesn't ask for the passphrase of the key on the smartcard when opening an encrypted mail in Lotus Notes.
From the PGP Desktop log it looks like the user cancelled the operation.
PGP Desktop debug log might show something like:
16:32:25 E-Mail-Adress Debug Plugin: allocating hold buffer 16:32:25 E-Mail-Adress Debug Plugin: finished get decryption keys w/ err 0, body bytes 5 16:32:25 E-Mail-Adress Debug Plugin: sending response body, 5 bytes 16:32:25 E-Mail-Adress Debug Plugin: sent body, header err = 0 16:32:25 E-Mail-Adress Debug I_Event_Passphrase, UnlockKeys 11 times exceeding maximum 10 16:32:25 E-Mail-Adress Debug Received newinnotification request 16:32:25 E-Mail-Adress Debug Plugin: sending response body, 4 bytes 16:32:25 E-Mail-Adress Debug Plugin: sent body, header err = 0 16:32:25 E-Mail-Adress Debug Received updateinnotification request 16:32:25 E-Mail-Adress Debug PGP error during ProxyLib decode: -11987 16:32:25 E-Mail-Adress Debug MailLib: error -11987 decrypting/verifying message 16:32:25 E-Mail-Adress Debug MailLib: Reporting error -11987 to application 16:32:25 E-Mail-Adress Debug << e_PgpDecodeBuffer, operation canceled 16:32:25 E-Mail-Adress Debug << resetToDecodedPgpMime, PGP error -11987 16:32:25 E-Mail-Adress Debug << PgpDecode, PGP error 16:32:25 E-Mail-Adress Error PGP-Error: user cancelled (-11987)
Resolution
The issue was fixed in 10.2.1 MP5 and 10.3.
The password prompt is now issued when clicking on an encrypted email.
The release notes write for 10.2.1 MP5 write:
"Resolved issue where PGP Desktop would sometimes fail to prompt Lotus Notes users to insert their smartcard when attempting to decrypt email."
Applies To
PGP Desktop below 10.2.1 MP5 (issue was detected with PGP Desktop 10.1.2 SP3 and 10.2 MP3)
Lotus Notes 7.0.2 and 8.x
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