A missing backup may be due to an improper configuration of the FTP/SCP location on Encryption Management Server or remote FTP/SCP server when configuring the remote backup location using FTP or SCP.

In the Encryption Management Server\PGP Universal Server Backup Location you need to specify the following: 

• Hostname (or IP Address)
• Directory (seen from the point of view of the user) *
• Port (according to the protocol and configuration of the FTP/SCP server)
• Username
• Passphrase
   

Note: This will depend on how you configure the FTP or SCP server. For instance, you want to backup to X:/PGP-Backup :

Example 1 - default "home directory" of the user is "X:/PGP-Backup", so you have to configure in the PGP Universal Server the directory as: /
Example 2 - default "home directory" of the user is "X:/", so you have to configure in the PGP Universal Server the directory as: /PGP-Backup
 

An easy way to determine:

1. Place a test file inside the directory you want to have the backups.
2. With WinSCP or similar, open a session to the server.
3. The first folder presented will be the root for that user, thus if you see immediately your test file you need to use / in the configuration window.
4. If you see an higher-level directory, you need to browse until you find the desired directory. Then, within WinSCP (Commands > Open Terminal), open a console session and enter the command 'pwd', it will output the directory path you need to configure on Encryption Management Server\PGP Universal Server.

Note:

• \ (backslash) is used when the destination is a Windows directory
• / (forward slash) when the directory is in Unix-like systems
• Use the exact case (the destination might be case sensitive)
• Ensure that the user has read/write/delete permissions in the target directory

Applies To

PGP Universal Server 3.2.x

Symantec Encryption Management Server 3.3.x