A missing backup may be due to an improper configuration of the FTP/SCP location on Encryption Management Server or remote FTP/SCP server when configuring the remote backup location using FTP or SCP.
In the Encryption Management Server\PGP Universal Server Backup Location you need to specify the following:
Note: This will depend on how you configure the FTP or SCP server. For instance, you want to backup to X:/PGP-Backup :
Example 1 - default "home directory" of the user is "X:/PGP-Backup", so you have to configure in the PGP Universal Server the directory as: /
Example 2 - default "home directory" of the user is "X:/", so you have to configure in the PGP Universal Server the directory as: /PGP-Backup
An easy way to determine:
PGP Universal Server 3.2.x
Symantec Encryption Management Server 3.3.x