Symantec Mail Security for Microsoft Exchange (SMSMSE) does not send e-mail notifications as configured.

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

 Notifications are not received by the Administrator when an policy is triggered in SMSMSE, despite the policy triggering as configured. Some application event log entries are not recorded as well.

Debugview log entries similar to the following when a policy is triggered that should generate an email notification:

 

[2148] SAVFMSELog(864)[87C] 2012-12-07 16:45:14 0531ms:

[2148] ..\..\..\src\Server\SAVFMSESHARED\SMSMSEMailStoreClientCDO.cpp(201) :

[2148]  Debug Trace:  HRESULT=0x80040154 - Class not registered

[2148] 

[2148] SAVFMSELog(864)[87C] 2012-12-07 16:45:14 0531ms:

[2148] ..\..\..\src\Server\SAVFMSESHARED\SMSMSEMailStoreClientCDO.cpp(316) :

[2148]  Debug Trace:  HRESULT=0x80004003 - Invalid pointer

[2148] 

[2148] SAVFMSELog(864)[87C] 2012-12-07 16:45:14 0531ms:

[2148] ..\..\..\src\Server\SAVFMSESHARED\MailStoreClient.cpp(470) :

[2148]  Debug Trace:  HRESULT=0x80004003 - Invalid pointer

[2148] 

[2148] SAVFMSELog(864)[87C] 2012-12-07 16:45:14 0531ms:

[2148] ..\..\..\src\Server\SAVFMSESHARED\TExchItemLocator.cpp(808) :

[2148]  Debug Trace:  HRESULT=0x80004003 - Invalid pointer

[2148] 

[2148] SAVFMSELog(864)[87C] 2012-12-07 16:45:14 0531ms:

[2148] ..\..\..\src\Server\SAVFMSELOG\TPacketQueueManager.cpp(1166) :

[2148]  Debug Trace:  HRESULT=0x80004003 - Invalid pointer

[2148] 

[2148] SAVFMSELog(864)[87C] 2012-12-07 16:45:14 0531ms:

[2148] ..\..\..\src\Server\SAVFMSELOG\TPacketQueueManager.cpp(1032) :

[2148]  Debug Trace:  HRESULT=0x80004003 - Invalid pointer

 

 

 

Cause

An Exchange dll, cdoex.dll, is not registered. 

Resolution

 Register cdoex.dll.

Steps to register cdoex.dll:

1. Open a command prompt, Start -> Run, cmd.
2. Type regsvr32 "C:\Program Files\Common files\Microsoft Shared\CDO\cdoex.dll" and press Enter
3. Restart the Symantec Mail Security for Microsoft Exchange service.