Manual Un-installation steps for Symantec Protection for SharePoint Servers 6.0.2.5 for SharePoint 2010

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Article ID: 157435

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Protection for SharePoint Servers

Issue/Introduction

 The normal un-install process is not working. 

Resolution

1.       Stop the IIS. For the same open the command prompt and run the following command iisreset /stop

2.       Stop the “Symantec Protection 6.0 for SharePoint Servers” service from the Services applet or services.msc. 

3.       Remove configuration table from database and SPSS 6.0 settings from SharePoint farm

·         Open command prompt

·         Run following command on windows command prompt

                 i.      cd c:\Program Files\Symantec\SharePoint\SharePoint\Installer 

                ii.     Copy the ConfigureSystem.exe, if provided as patch to the same location. 

              iii.      Run the command ConfigureSystem.exe Unmark  

                                                 iv.      Run the command “ConfigureFarm.exe Remove”

4.        Make a back up of the uninstall.bat. Modify uninstall.bat as mentioned below.

                                       i.      DEPLOYURL  is the URL of SharePoint central admin site e.g. http://<machine name>:<port>”

                                                      ii.      For MOSS 2007  SHAREPOINTBINPATH  = “C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\BIN”  or For MOSS 2010  SHAREPOINTBINPATH  = “C:\Program Files\Common Files\Microsoft Shared\web server extensions\14\BIN”

                                                    iii.      FEATUREID = “a0b21f07-5ca7-454b-acd0-83f441ad5b16”

                          iv.  At the top of the file change ECHO OFF to ECHO ON

 5.       Run the uninstall.bat from command prompt.

 6.       Stop the SharePoint Admin Service

 7.       Take back up of SharePoint’s [Central Administrator Site] Web.config file.   Remove following tags from SharePoint web.config file

      1.       <SafeControl Assembly="Symantec.SPSS.AdminConsole, Version=6.0.2.5, Culture=neutral, PublicKeyToken=37224a1b3cce3996" Namespace="Symantec.SPSS.AdminConsole" TypeName="*" Safe="True"

       2.       <SafeControl Assembly="RJS.Web.WebControl.PopCalendar.Ajax.Net, Version=1.0.2616.22725, Culture=neutral, PublicKeyToken=5bac9568331177db" Namespace="RJS.Web.WebControl" TypeName="*" Safe="True" />

8.       Take the back up of the registry.

9.    Open the list.txt file output will be similar to below. Search the highlighted GUID in the registry and delete the entries. Please do not remove entries that are under HKEY_LOCAL_MACHINE.  After deletion verify that entry of “Symantec Protection 6.0 for SharePoint Servers” from Add/Remove program files of window’s control panel.

 

FullPath is SOFTWARE\Classes\Installer\Features\8F64C9BC1B7B89C4FACBF10C33A889BD

sub key tree is8F64C9BC1B7B89C4FACBF10C33A889BD

FullPath is SOFTWARE\Classes\Installer\Products\8F64C9BC1B7B89C4FACBF10C33A889BD

sub key tree is8F64C9BC1B7B89C4FACBF10C33A889BD

FullPath is SOFTWARE\Classes\Installer\UpgradeCodes\E5AE2D1D08645C141AF0F91556588259

sub key tree isE5AE2D1D08645C141AF0F91556588259

FullPath is SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\E5AE2D1D08645C141AF0F91556588259

sub key tree isE5AE2D1D08645C141AF0F91556588259

FullPath is SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8F64C9BC1B7B89C4FACBF10C33A889BD

sub key tree is8F64C9BC1B7B89C4FACBF10C33A889BD

FullPath is SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CB9C46F8-B7B1-4C98-AFBC-1FC0338A98DB}


 10.   Delete Symantec’s folder from sharepoint’s 14 hive folder.

·         Goto %programfiles%\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\ADMIN

·         Delete Symantec folder

 11.   Remove the SPSS links from SharePoint central admin page

                 1.       Open the command prompt.

                 2.  change to "C:\Program Files\Symantec\SharePoint\Installer"

                 3.       Run “SPSS_Link_Creator.exe RemoveLink”

12.   Run sc delete “SymnatecSharePointScan”

13.   Check that  “Symantec Protection 6.0 for SharePoint Servers” service is un installed from services.msc

14.   Remove below mentioned assemblies from Global Assembly Cache. To remove selected and right click the DLL in GAC window and Click “UnInstall”

                  ·         Symantec.Sharepoint.DataAccess.BO.dll

·         Symantec.Sharepoint.Entities.dll

·         Symantec.Sharepoint.LoggerClient.dll

·         Symantec.Sharepoint.LoggingService.dll

·         Symantec.Sharepoint.ReportingService.dll

·         Symantec.Sharepoint.RTCommandClient.dll

·         Symantec.Sharepoint.ScanService.dll

·         Symantec.SharePoint.Service.DataAccess.dll

·         Symantec.Sharepoint.Service.Logger.dll

·         Symantec.Sharepoint.Service.Notification.dll

·         Symantec.Sharepoint.Service.RTCommand.dll

·         Symantec.Sharepoint.Service.ScanAPICore.dll

·         Symantec.Sharepoint.Shared.InterfaceLibrary.dll

·         Symantec.Sharepoint.SPSSCore.dll

·         Symantec.Sharepoint.SPSSCore.SPSVersion2003.dll

·         Symantec.Sharepoint.SPSSCore.SPSVersion2007.dll

·         Symantec.Sharepoint.SPSSCore.SPSVersion2010.dll

·         Symantec.Sharepoint.SPSSRuleEvaluator.dll

·         Symantec.Sharepoint.Utility.dll

·         SymantecScanLibrary.dll

·         Symantec.SPSS.Adminconsole.dll

·         Symantec.SPSS.Adminconsole.Data.dll

·         Symantec.SPSS.Adminconsole.Entities.dll

·         Symantec.SPSS.Adminconsole.SharePoint.dll

·         Symantec.SPSS.Adminconsole.Utilities.dll

·         PSLICAPLib.dll

15.   Delete the “SharePoint” folder located in Installation directory

16.   Start the SharePoint Admin service

17.   Start IIS

How to Stop the Symantec Protection 6.0 for SharePoint Servers

  • Go to Start -> Run and type services.msc
  • Right click service window for Symantec Protection 6.0 for SharePoint Servers and Click Stop.
  • Right click properties in service window for Symantec Protection 6.0 for SharePoint Servers
  • The installation location is listed as the Path to executable.


How get  the location of Web.config

     1.       Go to Start -> Run and type inetmgr.

2.       Right click on the Central Administration Site , and goto “Manage Web Site” -> “Advanced Settings…”, as shown in screenshot below.

     3.       The “Advanced Settings” window opens up, and the “physical path” lists the web.config file location, as shown in screenshot below.


To open Global Assembly Cache [GAC]

  1) Go to Start -> Run and type assembly as described in below screenshot

 2) This will open a new window as show in below screen shot