Android location information not displaying after inventory

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Article ID: 157415

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Updated On:

Products

Mobile Management

Issue/Introduction

After enrolling an Android device in Symantec Mobile Management 7.2, location information is not displayed in the Location tab after inventory is sent from the device.

Resolution

The Locator component has been configured to load and report inventory with the Symantec Mobile Management 7.2 SP1 release. No other configuration is necessary.

The following caveats exist regarding Android inventory:
  • If GPS is turned off on the device, then the device only reports location information collected by the network provider.
  • If GPS is turned on, then the device reports location information collected by the GPS provider/radio.
  • If GPS and network provider are turned on, then the device will report location information as collected by the GPS provider/radio and network provider.

Applies To

Symantec Mobile Management 7.2