PointFix 7.1 SP2 - 'Access Violation' fix while Software Update Plug-in is initialized

Article Id: 157400

Status: Published

Updated On: 28-11-2012 08:28

Legacy Id: TECH200171

Products:

Patch Management Solution for Windows

Issue/Introduction:

Client machines crash when Software Update Plug-in is initialized giving the "Unhandled 'Access Violation' " exception in the Patch Management Plug-in. . These can been seen in the report 'Components with Faults:' (Reports > All Reports > Notification Server Management > Agent > Faults > Component with faults. The following components have shown the issue:

aexnsagent.exe
amagent.dll
client task agent.dll
invagent.dll
kernel32.dll
msxml3.dll
ntdll.dll
ole32.dll
oobagent.dll
smfagent.dll
Unknown

Two types of exceptions in fault details:
1) Exception - Access Violation: C0000005
2) Exception - Access Violation: 00000000

Resolution:

The PointFix provided will update the version of the Software Update Plug-in and will require the agent to be rolled out to all affected client systems.

MINIMUM REQUIREMENT

Installed 7.1 SP2 Platform.

HOW TO INSTALL THIS POINTFIX

1. Extract files from the archive to the NS hard drive.Make sure PointFix is not extracted to Altiris install directory (or any subfolder to it). Archive password is “symantec”

2. Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator).

3. Accept UAC (User Account Control) prompt, select Install Files. Old binaries will be automatically backuped to the Backup folder at the same location where PFinstaller is and replaced with the new ones. Log-file Log.txt will be created at the same location where PFinstaller is.

4. Close PFInstaller window.

Applies To

Symantec Management Platform 7.1 SP2

PF_2856413_7.1_SP2.zip

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