Unable to upgrade Symantec Endpoint Encryption Full disk on Dell Latitude E5530

Article Id: 157376

Status: Published

Updated On: 03-05-2013 03:02

Legacy Id: TECH199989

Products:

Endpoint Encryption

Issue/Introduction:

After the disk was completly encrypt, unable to login to the OS

Error : "EPHD BIOS Translation Driver: bad resident memory provision using to 85EAh, want resident at 855Ah available ends at 8d81h " On Dell Latitude E 5530

Cause:

Raid enabled hard drive was detected.

Resolution:

Symantec Endpiont Encryption do not support Raid configured hard drive. Thus disabling the raid on in the BIOS setting and change the drive controller to a normal settings helps recovering from this situation.

To verify if the hard drive is Raid enabled, boot into the BIOS and check in the advance settings for drive controller.

Note : BIOS settings are different by vendors. Please contact the vendor to know more details about the bios settings.

Applies To

Symantec Encryption version : SEEFD 8.2.0

Operating System - Windows 7

Hardware details - Dell Latitude E 5530