Unable to upgrade Symantec Endpoint Encryption Full disk on Dell Latitude E5530

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Article ID: 157376

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

After the disk was completly encrypt, unable to login to the OS

Error : "EPHD BIOS Translation Driver: bad resident memory provision using to 85EAh, want resident at 855Ah available ends at 8d81h " On Dell Latitude E 5530

Cause

Raid enabled hard drive was detected.

Resolution

Symantec Endpiont Encryption do not support Raid configured hard drive. Thus disabling the raid on in the BIOS setting and change the drive controller to a normal settings helps recovering from this situation.

To verify if the hard drive is Raid enabled, boot into the BIOS and check in the advance settings for drive controller.

Note : BIOS settings are different by vendors. Please contact the vendor to know more details about the bios settings.


Applies To

Symantec Encryption version : SEEFD 8.2.0

Operating System - Windows 7 

Hardware details - Dell Latitude E 5530