SEE file contain error run recover " Symantec endpoint encryption volume 5 contain run recovery "

Article Id: 157375

Status: Published

Updated On: 03-05-2013 03:09

Legacy Id: TECH199985

Products:

Endpoint Encryption

Issue/Introduction:

Unable to access through pre-boot authentication (PBA)

Error :- "Symantec endpoint encryption volume 5 contain run recovery"

Cause:

Possible cause : -

1. Bad sector on the hard drive

2. Ran "chkdsk" command to recover or block bad sector

3. Ran disk defragmentation

4. Hardware issue with the hard disk. (hardware failure)

Resolution:

1. Take the Backup of the Data.

2. Burn the ISO files of Access Utility and Recover from the Server Installers.

3. Run the Access Utility Disk first.

4. While running the Access Disk it will prompt for the username and password.

5. Needs to type in the ClientAdmin Credential and take the Backup of the Data.

6. After the Access Disk is completed, run the Recovery Disk.

7. Select option " D" to Decrypt the drive.

8. If option " D" is grayed out then select option " B".

9. For option "B" please follow this article .

http://www.symantec.com/docs/TECH150415

Applies To

SEE version : SEEFD 8.0.1

OS - Winds XP sp 3

Make & Model - Dell latitude 6420