How to Manually Uninstall ITMS 7.1 SP2


Article ID: 157373


Updated On:


Management Platform (Formerly known as Notification Server)


Would like to clean uninstall SMP to start with a fresh installation.

If an attempt to uninstall using SIM & Windows Control Panel and failed,

then retry using the following steps.

 SIM uninstall give error "the folder path 'program files' contains an invalid character"


 1. You can use MSIZAP.exe to uninstall all the Altiris msi.

e.g. MsiZap.exe TWA D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_console_7_1_sp2_x64.msi

you can use the attached batch file " Altiris.Uninstall.bat" to remove all installed MSIs.


2. Delete all RegKeys Under HKEY_LOCAL_MACHINE\SOFTWARE\Altiris

3. Access the registry entry "HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services"

& delete all Altiris related services (all names are according to the executable file that service points to.)



4. Download and install latest version of SIM 

If you get error e.g. More than one version of SIM is installed then


5. Download and install "Windows Install Clean Up" Utility.

Extra info    >> Download link.

Select all installed ITMS related components and remove them.


6. Run SIM and install all desired solutions.




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Altiris.Uninstall.bat get_app