Error installing Symantec Encryption Desktop (previously PGP Desktop)

Error installing Symantec Encryption Desktop (previously PGP Desktop) - Internal Error 2721. WiseStartup

Article Id: 157338

Status: Published

Updated On: 11-06-2013 10:25

Legacy Id: TECH199632

Products:

Desktop Email Encryption , Drive Encryption , Encryption Management Server

Issue/Introduction:

When trying to install Symantec Encryption Desktop using an installer downloaded from Symantec Encryption Management Server (previously PGP Universal Server), installation fails and you receive an Internal Error.

Internal Error 2721. WiseStartup

Cause:

This may be caused by corruption in creation of the PGPDesktop.msi installer package on the server.

Resolution:

To resolve this issue, create a new PGPDesktop.msi installer on the Symantec Encryption Management Server and use the new downloaded file to install Symantec Encryption Desktop.

Applies To

Symantec Encryption Management Server