Error installing Symantec Encryption Desktop (previously PGP Desktop) - Internal Error 2721. WiseStartup
Article ID: 157338
Updated On:
Products
Desktop Email Encryption
Drive Encryption
Encryption Management Server
Issue/Introduction
When trying to install Symantec Encryption Desktop using an installer downloaded from Symantec Encryption Management Server (previously PGP Universal Server), installation fails and you receive an Internal Error.
Internal Error 2721. WiseStartup
Cause
This may be caused by corruption in creation of the PGPDesktop.msi installer package on the server.
Resolution
To resolve this issue, create a new PGPDesktop.msi installer on the Symantec Encryption Management Server and use the new downloaded file to install Symantec Encryption Desktop.
Applies To
Symantec Encryption Management Server
Feedback
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