Error installing Symantec Encryption Desktop (previously PGP Desktop)

Error installing Symantec Encryption Desktop (previously PGP Desktop) - Internal Error 2721. WiseStartup

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Article ID: 157338

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Updated On:

Products

Desktop Email Encryption Drive Encryption Encryption Management Server

Issue/Introduction

When trying to install Symantec Encryption Desktop using an installer downloaded from Symantec Encryption Management Server (previously PGP Universal Server), installation fails and you receive an Internal Error.

Internal Error 2721. WiseStartup

Cause

This may be caused by corruption in creation of the PGPDesktop.msi installer package on the server.

Resolution

To resolve this issue, create a new PGPDesktop.msi installer on the Symantec Encryption Management Server and use the new downloaded file to install Symantec Encryption Desktop.

Applies To

Symantec Encryption Management Server