Unable to use RSA SecurID pin to authenticate.
Error creating AceLockRequest com.rsa.ace.techservice.udpserver.AUTHa7: Packet exception:Exception building Lock: no nodesecret
Troubleshooting SecurID:
1. Create a PGP Universal Server administrator passphrase user on a cluster server to view logs when securID is unsuccessful
2. Confirm that SecurID is enabled: Systems > Administrators
3. Confirm connection with RSA servers
In the same location, click the test connection button to confirm a connection with the RSA server
4. Gather behavior of different SecurID users and, if on a cluster, the behavior on different clusters
5. Enable PGP Universal Server Debug logs: (http://www.symantec.com/docs/TECH149337)
6. Check Administrator logs and confirm error: Reporting>Logs
Change Log filter to Administration and the Display filter to Verbose
7. Have RSA admin reset node secret for the PGP Universal Server
8. Delete and Re-import RSA configuration file sdconf.rec to PGP Universal Server
9. Open a support ticket with RSA to help assist with a possible RSA SecurID cluster having replication issues