Unable to boot the machine after installing Symantec Endpoint Encryption Removal Storage with McAfee Endpoint Encryption Client

Article Id: 157331

Status: Published

Updated On: 13-09-2013 12:35

Legacy Id: TECH199608

Products:

Endpoint Encryption

Issue/Introduction:

After installing Symantec Endpoint Encryption on top of McAfee Endpoint Encryption the machine fails to boot.

Error code: 0x00500020. Description: Client data store object not found

Cause:

Possible cause:

1. Symantec Endpoint Encryption Removal Storage modified the MSGINA which was already modified by McAfee Endpoint Encryption so Windows could not load any profile with MSGINA.

2. McAfee is creating its own unique pre-boot file system type (virtual volume).

Resolution:

This issue has been fixed in SEE Full Disk 8.2.1 MP3 HF1 and later versions.

Applies To

Windows XP SP3 with McAfee Endpoint Encryption for hard drive.

Symantec Endpoint Encryption Removal Storage