Fresh install of Control Compliance Suite (CCS) 11.0 fails with ADAM critical error

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Article ID: 157328

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

Fresh install of Control Compliance Suite 10.x fails with ADAM critical error

The following error is found in the CCS_Install logs :

Enter RegistryKey::Open Software\Microsoft\Windows\CurrentVersion\ADAM_Shared\SharedFolders could not open shared key
HRESULT = 0x80070002

Resolution

To resolve this issue,create the key mentioned in the error message manually. Follow these steps:

WARNING: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

  1. Click Start > Run, then type regedit
  2. Create the  SharedFolders key under HKLM\Software\Microsoft\Windows\CurrentVersion\ADAM_Shared
  3. Attempt the installation again.

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