Workflow part of the ServiceDesk 7.5 installation will fail if the admin account name is incorrectly configured

Products

• ServiceDesk

Issue/Introduction

Workflow part of the ServiceDesk 7.5 installation fails with an error “The Workflow silent install failed.”

The install.log in …Symantec\Workflow\Logs directory will have the following entry:

Error running installer in silent mode:

System.Exception: 'Process Manager Authentication' page is not valid:

                                          The User ID must be a native user and will not be synced with active directory

                                          The native User ID should be an email address

   at Symantec.Workflow.Installer.Program.RunSilentInstall()

 

Cause

The admin account was set up with a domain based account instead of the native user email address.

 

Resolution

Do not enter an AD account into admin account configuration. It has to be a native ProcessManager user in email address format.

 

Applies To

ServiceDesk 7.5