Troubleshooting Symantec Endpoint Encryption Device Control 8.2 Management Console login failure.

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Article ID: 157307

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Updated On:

Products

Symantec Products

Issue/Introduction

When running the management console, you could receive a "SSL/TLS" or a "Requested Service Not Responding" error when trying to log in.

Cause

This could be due to one of the following reasons:

Resolution

  • Changes have been applied to IIS, but these Symantec Endpoint Encryption Device Control services haven't been restarted.
  • Hardened security is preventing access to ASP.NET and the application folders.

End the IIS working process ( aspnet_wp.exe on Windows XP or w3wp.exe on Windows 2003).
Assign read–only access permissions to the following Service and Network Service accounts:

  • C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\CONFIG
  • The application directory and all subfolders where the server is installed

Assign full access permissions to the following Service and Network Service accounts

  • C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP. NET Files
  • C:\WINDOWS\Temp