BUG REPORT: Lenovo ThinkPad X1 Carbon Fails to Boot after PGP Whole Disk Encryption

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Article ID: 157300

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Updated On:

Products

Symantec Products

Issue/Introduction

After installing PGP Desktop 10.2.0 MP5 on a Lenovo ThinkPad X1 Carbon and performing PGP Whole Disk Encryption (PGP WDE), the system fails to boot the operating system.

"Bootguard" is displayed in the top left of the screen but the boot sequence goes no further.

Resolution

This issue is resolved by installing PGP Desktop 10.2.1 MP3.  This allows the system to boot normally after encrypting the disk with PGP WDE.

 


Applies To

  • Machine model: 3448-24G
  • Disk: Sandisk SD5SG2-256G-1052E SDD
  • Operating System: Windows 7 Professional 32-bit with SP1