12.1 RTM or RU1 SEPM fails to export client installation packages for 12.1 RU2

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Article ID: 157293

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Client installation packages for Symantec Endpoint Protection 12.1 Release Update 2 (RU2) fail to successfully export from a 12.1 RTM or 12.1 RU1 Symantec Endpoint Protection Manager.

Failed to export the client installation package. Try the export later.

This client installation package has not been published completely. Try again later.

Failed to export client installation package for group <Group Name>. Try again later.

Cause

This issue only occurs on a 12.1 RTM or 12.1 RU1 replication partner that has had its 12.1 RU2 client installation packages updated via replication instead of an actual upgrade or import.

Resolution

Please export the 12.1 RU2 client installation package from the primary 12.1 RTM or RU1 SEPM that had the client installation package manually imported into it.