Error Migrating Helpdesk 6.5 KB Articles to Servicedesk 7.5 - System.ArgumentNullException: Value cannot be null. Parameter name: host at System.Net.Sockets.Socket.Connect(String host, Int32 port)

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Article ID: 157285

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Updated On:

Products

ServiceDesk

Issue/Introduction

 When running the Migrate Helpdesk Articles tool to migrate Helpdesk 6.5 Knowledgebase articles to Servicedesk 7.5, as soon as the migration begins, an error is displayed.

current component Start Email(SendEmailComponent)

System.Exception: Execution Engine Exception  ---> System.Exception: Execution Exception ---> System.ArgumentNullException: Value cannot be null. Parameter name: host    at System.Net.Sockets.Socket.Connect(String host, Int32 port)    at LogicBase.Components.Default.Communication.SmtpClient2.GetClientDomain(String targetAddress)    at LogicBase.Components.Default.Communication.SmtpClient2..ctor(String host, Int32 port)    at LogicBase.Components.Default.Communication.SendEmailComponent.Run(IData data)    at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)    at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)    --- End of inner exception stack trace ---    at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)

Cause

There were 3 Send Email Components that were improperly referencing application profile information.

Resolution

The attached file contains 2 installers that should be run to resolve the problem.

1.  Download the attached file to your Servicedesk server.

2.  Extract the files to a folder.

3.  Execute the files.  Order is not critical.

4.  Your fix is now in place.


Applies To

 Servicedesk 7.5

Attachments

KBMigrationPointFix.zip get_app