Issue/Introduction:
CCS External Data Integration job fails with time-out error while fetching data using Web Services connector. The issue was observed when Web Service took more than one minute for retrieving the data set to CCS.
Resolution:
To resolve the issue, download and apply the quick fix with the help of read me document. The quick fix modifies the default time-out from one minute to 10 minutes to address the time-out issues with the Web Services connector.
If your service takes more than 10 minutes to return data, you can further increase the time-out and even change other settings for the connector. You need to modify the EDIBinding.config file for DPS in Connector role which is located at <InstallDir>\Symantec\CCS\Reporting and Analytics\DPS.
· If you have used Basic Http or Basic Http (SSL) as a binding while creating a data connection for Web Service, then change the settings for common_BasicHttpBinding under basicHttpBinding tag.
· If you have used WSHttp as a binding while creating a data connection for Web Service, then change the settings for common_WSHttpBinding under wsHttpBinding Tag.
You can specify the following settings for the data connection:
- closeTimeout
- openTimeout
- receiveTimeout
- sendTimeout
- maxBufferPoolSize
- maxReceivedMessageSize
- readerQuotas
You can specify the following options for readerQuotas setting:
- maxDepth
- maxStringContentLength
- maxArrayLength
- maxBytesPerRead
maxNameTableCharCount
Applies To
CCS Version 11.0 , Before you apply the Quick Fix 10106, ensure that you have installed Symantec Control Compliance Suite (Reporting & Analytics) v11.0 along with 2012-1 Product Update