BUG REPORT: PGP Whole Disk Encryption Fails to Encrypt When Configured With RAID 1 on a 3ware RAID Controller

Products

• Symantec Products

Issue/Introduction

When encrypting a disk when a 3ware RAID controller is connected, you receive an error message and disk encryption fails.  If the 3ware RAID controller is disconnected, you are able to encrypt successfully.

 

This applies to PGP Desktop 10.2.1 MP3

 

Unable to start encryption, unknown error: 11980

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.