No mailboxes are discovered under manual scan when Symantec Mail Security for Microsoft Exchange is installed on a Single Node Cluster Continuous Replication Microsoft Exchange 2007 cluster.

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Article ID: 157271

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

No mailboxes can be discovered when trying to configure manual scan. Master.mb is empty.

Cause

Symantec Mail Security for Microsoft Exchange runs "Get-MailboxDatabase -Status" silently to gather mailboxes details. However, the command needs extra switch "-Server" to run in order to gather mailboxes information properly under Single Node CCR.

Resolution

This issue has been fixed on version 7.0. Upgrade to version 7.0 or higher to resolve the issue.

 


Applies To

Single Node CCR on Microsoft Exchange 2007

Symantec Mail Security for Microsoft Exchange 6.5.x